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  • Call us on 440-353-2830
  • My Account
  • Gift Certificates

FAQ

How do I create an account?

Click on My Account located at the top of the page in the navigational bar just under the BraceMart logo. Then click on "Click Here To Create A New Account" Fill out your personal details and then click CREATE MY ACCOUNT. We do not disclose any of your personal information to anyone for any reason!

Creating an account with us will allow you to:

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your wish list

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How do I find what I am looking for?

Image result for looking up pngThe search box is a quick way for you to find products listed on our site. The search feature is on every page of the site located at the top-center. Have a look!

 

How do I get a copy of my invoice?

Image result for looking up pngPlease contact one of our customer service experts at 440-353-2830, or admin@brace-mart.com and we'll be happy to email, fax or USPS mail you a copy.

 

How do I use a coupon code?

Valid coupon codes can be used when placing an order online during checkout. When completing your order, you will have the opportunity to apply a coupon code accordingly; you will see the following:

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Coupon codes do expire and are made available by signing up for our newsletter. We send weekly updates that include discounts, coupons, special promotions, new products and much much more!!

NEWSLETTER SIGN UP'S are located on the homepage on the left hand side mid-way down...

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Do you offer a price match guarantee?

Image result for price match png At BraceMart, we aim to offer the best prices every day, but there may be an occasion when a competitor offers an item for less.

We will gladly match our direct competitors’ prices on identical items that have been made valid for greater than 15 days and meet our price match conditions.

The competitor’s product must be identical to ours.
The manufacturer and model number must be identical.

We price match only for direct competitors.
Our direct competitors include those who sell products in retail stores, clinics, hospitals and online. We will also price match on any items sold by Amazon.com (but not by a third party on Amazon.com). Market place sellers on websites not their own and membership clubs are not considered direct competitors. BraceMart will follow any limitations and exclusions set by the competitor.

The item cannot be a clearance/closeout/sale item or similar.
BraceMart does not match prices on clearance items, closeouts, liquidation sales or pricing errors. Price match does not apply to items promoted as "limited time," "limited quantity," "while supplies last" or any similar language.

The item must be "first quality."
BraceMart does not match prices on seconds or refurbished items.

Quantities available for price match may be limited.
BraceMart reserves the right to limit quantities on a price match.

REQUEST A PRICE MATCH BY PHONE OR VIA EMAIL
Call 440-353-2830 and direct one of our Customer Service Experts to the qualifying competitor’s ad or website. If you want to price match on an item you have already purchased, please have your receipt, invoice, or shipping confirmation handy when you call. You can also email us at sales@brace-mart.com

How do you ship?

Image result for ups fedex usps png Economy: 3-5 business days. Two Day Delivery: 2 business days. Next Day Delivery: UPS Next Day Air - These rates could vary drastically based on product detail(s) and shipping destination. All orders placed after 2 pm EST will be processed and shipped out the following business day. For more details regarding shipping, please CLICK HERE.

How long will it take to receive my credit?

Please allow 7-10 business days for all credit(s) to be processed and posted accordingly. If there are special circumstances surrounding a pending credit, please contact us at 440-353-2830 to discuss further.

Is your website secure?

When you place an online order, it is encrypted, transmitted and secured via GeoTrust SSL. We keep all of your information safe, secure and private. We do not disclose any of your personal information to anyone for any reason!

BraceMart LLC. is secured by a 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. 

Here is a link to our Certificate of Security

BraceMart LLC. also offers Norton Shopping Guarantee. 

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My order arrived damaged... What should I do?

 

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We work diligently to insure that your order, when received, arrives in perfect condition! There are times, however, when damage may occur during it's road/air trip to you.

If you receive a product which has arrived broken, missing, or for whatever reason is not what YOU expect please contact us immediately (within 7 days of receipt) so we can work on a solution to the problem and help to replace your order.

Please keep ALL packing materials (including product box, if it came with one). The only way credits or replacements may be authorized is by returning the entire package to us.

Mistakes

  • We pride ourselves in our attention to detail, but very occasionally, mistakes do occur in fulfilling orders. If you find this is the case, contact us immediately (no longer than 7 days of receipt of the order) and we will replace or rectify the mistake immediately.

What are your methods of payment?

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Apple Pay is simple to use and works with the devices you use every day. Easily pay with your debit cards and credit cards with just a touch. And because your card details are never shared by Apple when you use Apple Pay, making payments with your iPhone, Apple Watch, iPad, and Mac is the safer, more private way to pay.

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BraceMart accepts all HSA (Health Savings Account) and FSA (Flex Spending Account) cards. 

You can also pay by check or money order.

E-mail or call us at 440-353-2830 with the items and quantities you would like to purchase. 
We will give you a total with any applicable shipping charges and an invoice number.

Send your check or money order to: 
BraceMart LLC.
36097 Westminister Ave.
North Ridgeville, Ohio 44039

Please be sure to include your invoice number.

We will ship your product upon receipt of your payment.

What is your return policy?

 

 

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BraceMart offers a 100% satisfaction guarantee on all products. You may return most new, unopened or unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items may be subject to a 20% restocking charge if returned in unsalable condition, or for "refund only."  If your return is for an exchange item, BraceMart will waive the restock fee accordingly. 

Returns MUST be authorized in writing by BraceMart.  Not receiving an RMA for a return will result in a 35% restocking fee, no exceptions! 

You should expect to receive your refund within 2 weeks after receipt by BraceMart. This time period includes the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please know that certain item(s) are NON-REFUNDABLE due to hygiene and for consumer safety reasons. See list of NON REFUNDABLE items as follows:

  • All special order items
  • “Opened” Personal care items
  • Post-operative shoes
  • Hosiery and socks
  • Cold therapy units and accessories
  • Diabetic ulcer care items
  • “Opened” Skin care products
  • Compression shorts
  • Pillows of ALL types
  • Respiratory items including but not limited to: Oxygen & CPAP Masks and tubing, Compressors & Nebulizers
  • Electro and Ultrasound therapy products – NO EXCEPTIONS
  • Any item that has been opened and tried on or used – NO EXCEPTIONS
  • Any item in NON-RESELLABLE condition

BraceMart utilizes sizing charts provided by the manufacturer of the product, see product listing. If for some reason the sizing is not correct, we can assist you with making an exchange.  Customers are responsible for shipping both ways if there is a sizing issue with the product.

For questions about our return policies, call 1+(440)-353-2830.

International Return Policy

Products shipped internationally may not be returned unless they arrive damaged or defective. If you receive a damaged or defective product, please contact our customer care department by email at admin@brace-mart.comand we will reply to within 24 hours. If you need to contact us immediately please contact our English speaking customer care team at 440.353.2830 Mon-Fri 8am - 5pm EDT.

Special Note to International Users

The Website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that different from the United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information in the United States and you consent to that transfer.

When will my credit card be charged?

All charges are made at time of order.

When will my order ship?

All orders placed after 2 pm EST will be processed and shipped the following business day. 

Orders under 16 ozs will ship USPS First Class: Delivery approx. 3-5 Business days

Orders over 16 ozs will ship USPS Priority - See Map for delivery times

UPS Ground will be used as deemed necessary depending on size and weight - See Map for delivery times

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Where will my order ship from?

 

Most orders ship from BraceMart's own 110,000 sq ft. warehouse located at 3155 Franklinton Rd,. Dry Branch, GA 31020. Additionally, many orders may be drop shipped directly from the manufacture (depending on product availability) who also have warehouses strategically positioned across the U.S. 

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